Refund policy

At Submilayga, customer satisfaction is our priority. We want you to shop with confidence and receive your order exactly as expected.

Return Eligibility

If you receive a product that is damaged, defective, or incorrect, you may contact us to request a return or replacement.

Return requests must be submitted within 7 days of receiving your order.

Proof of Issue

To help us resolve your request quickly, we may ask you to provide clear photos or a video showing the issue with the product.

Product Condition

Returned products should be unused and, where applicable, returned with their original packaging, tags, accessories, and other included items.

Products that have been used, damaged after delivery, altered, or returned without the required items may not qualify for a return or replacement.

Refunds

After receiving and inspecting the returned product, we will determine whether the return request is eligible.

If approved, we will arrange the appropriate refund or replacement.

Since our store operates on Cash on Delivery (COD), refund arrangements will be communicated to the customer by our support team.

Change of Mind

Returns due simply to a change of mind may not be accepted. Eligibility depends on the product and its condition.

Contact Us

If there is an issue with your order, please contact us as soon as possible after delivery. Our team will do its best to resolve the issue fairly and quickly.

Your satisfaction matters to us. Thank you for shopping with Submilayga.